Why Lead Now

With America’s recent bid for the World Cup title, coupled with the 4th of July weekend, I’ve been feeling pretty patriotic lately. I’ve decided that my first born’s sons name will be Tim Howard…Jaramillo. After the amazing 16 saves in the recent loss to Belgium in the World Cup by Tim Howard, I can admit that only this would be the appropriate and...

Are expectations from the younger generations driving changes to customer service and product support?

genyEarlier this week, I came across an article on Forbes.com titled What Kind Of Customer Experience Are Millennials (Gen-Y) Looking For?.  In the article, Micah Solomon, the article’s author, attempts to summarize the expectations of the Millennial g...

In his closing remarks at yesterday’s company meeting, Ken Blanchard shared Covey’s four basic needs which underlie human fulfillment: to live, to love, to learn, to leave a legacy.

 “The need to live is our physical need for such things as food, clothing, shelter, economical well-being, health. The need to love is our social need to relate to...

“Great spirits have always encountered violent opposition from mediocre minds.” — Albert Einstein

Excellence Road SignDivine Comedy tells the tale of one man’s journey through a three-phased adventure—Hell, Purgatory, and Paradise—in his quest for everlasting life. While stranded in the middle stage of his adventure, Dante has a chilling discovery about life in the eve...

“Why don’t you and I go get some lunch to connect?” Raise your hand if you’ve ever heard that from your manager. Ok, put your hand down before they see what you are reading. Plus, that guy in IT might think you’re waving him down to get in for the weekly donut rotation.
I have never been a real fan of “reconnecting” over lunch or any other me...