Leader Chat

Making Progress in Your Career“Growth is not steady, forward, upward progression. It is instead a switchback trail; three steps forward, two back, one around the bushes, and a few simply standing, before another forward leap.”

–Dorothy Corkville Briggs

Becoming the person we want to be is a gradual process. We learn and grow line upon line. Here is a three-step process...

Whack-A-MoleHave you ever played Whack-A-Mole, the classic arcade game?  You’ve got a padded hammer, and when a mole pops up, you whack it back down. The object of the game is to nail as many moles as you can before they duck back into the hole.

The moles don’t stay up for very long. As the game continues, two moles pop up simultaneously, then perhaps three, a...

Eyes on the prizeIf you are a leader on a mission to focus the actions of your people this year, would you be surprised if I suggested having your people focus on something other than the actions you wanted them to take?

It may feel counterintuitive, but the key to taking action is to shift your focus from the actions on your list to the values linked to those...

Customer service team restuarantHave you ever had employees in your organization argue over customers?

I was recently working with a client in Toronto where one of the company’s salespeople was emphatic that a certain customer “belonged” to him, not to the organization.

The organization, on the other hand, tried to get the employee to see that while he did serve this particular...

UncomfortableNo one disagrees that trust is an indispensable ingredient of strong, healthy relationships. In the workplace, high levels of trust increase productivity, efficiency, innovation,and profitability. When trust is low or absent, people avoid risk, decisions are questioned, bureaucracy increases, and productivity and profitability diminish.

However,...