Leader Chat

Note With Happy FaceIn our new book, Legendary Service: The Key is to Care, Ken Blanchard, Vicki Halsey and I use a parable format to teach some very important—and often surprising—elements of creating a customer focused culture within a company.  Even though we use a fictional story to get the point across, all of the examples and lessons come from real life expe...

WheelsMy discussions with managers about employee motivation often center on getting employees to be more motivated for their work.  Managers then describe the reasons they need employees to be “more motivated.”   Usually it is to achieve the important goals (or tasks) for which they are responsible.

But discussing motivation in terms of how much someone...

A red rubber stamp with the word Feedback to illustrate commentsI recently watched a TED Talk entitledDare to Disagree. Margaret Heffernan encourages us to seek out opposing points of view to our own and open our mind to what we could learn.

I once had an interesting experience on an assignment. I was in a leadership position and was faced with situation that required an immediate decision—okay, I’ll admit tha...

4 Ways to Lead During a Crisis of TrustTrust is frequently taken for granted until it has been broken, and when a crisis of trust emerges, leaders and organizations often find themselves ill-prepared to not only deal with the fallout, but helpless on how to begin the process of rebuilding it. Whether trust has been broken on the individual or organizational level, there are key steps...

Male athletes passing baton in relay raceIf you really want to pay better attention to what is going on in your team, stop running your own virtual meetings. It’s almost impossible to run a meeting, manage an agenda, present ideas, and also pay attention to group dynamics.

Here’s why:

1. If you create the agenda, you have a vested interest in pushing it through and will probably miss...