Do You Have the Heart of a Leader?I’ve worked with thousands of leaders over the years and the most successful ones achieve results while acting with respect, care, and fairness for the well-being of everyone involved. Many companies put pressure on leaders to reach or surpass goals at any cost. But wise companies realize that leaders who can achieve results by creating a m...

Ripple effect of dew drop fallingSometimes when I’m leading a session for a big group of managers, I’ll ask, “How many of you think of yourself as a leader?” Usually only about one-third of them raise their hands. Somehow they think the word leader is reserved for high-level positions like President or CEO.

But each of us has the ability to influence someone else, whether it be a...

Legendary Service Book CoverThink of a time when you experienced really excellent service. Now compare that to a time when the service you received was just acceptable—okay, but nothing special. Which organization do you want to do business with again? I’ll bet it’s the one where someone made you feel valued and cared for—someone who understood the true importance of Legendar...

Ken BlanchardOn May 6, I turned 75 years old. In today’s society, most people would be retired at 75—or at least thinking about it.

But did you know that the very practice of retirement was designed for the industrial world? During that era, people were physically tired by the time they reached 65 and needed to rest.

Things are different now—we have more o...

Business Man At Starting Line Road PathI was on the phone with my friend Phil Hodges the other day talking about contentment. Phil believes that contentment can only happen in the present, and I think he is right. Contentment doesn’t happen in the past by remembering the good old days.  Having nice memories is pleasant but doesn’t necessarily offer contentment in the present. Also, cont...