How We Lead

As a leader, you should never start thinking that leadership is all about you. When things go well, a great leader doesn’t look in the mirror and pound himself or herself on the chest and say, “Aren’t I fabulous?”  A great leader looks out the window and gives other people the credit. Get your ego out of the way and remember that leadership is abou...

I think the best way to identify a potential leader is to ask people: “Who do you enjoy working with?  Who do you respect in the workforce?”  The names you hear in answer to those questions are the kind of people you want to identify as potential leaders and promote. I’ll never forget, in the seventh grade I was elected president of my class. I cam...

The firing of Joe Paterno as coach of Penn State has dominated the news this week. A legendary coach with the most wins in the history of major college football, Joe was dismissed for not doing more to stop the alleged sexual abuse of students by former assistant coach Jerry Sandusky.

The news came as a shock, because in many ways Joe was...

For years I have said that profit is the applause you get for taking care of your customers and creating a motivating environment for your people. My son Scott worked on a project with one of our founding partners, Drea Zigarmi, who heads up our research team, to learn the relationship between leadership, employee passion, customer devotion, and...

Many people assume that conflict in the workplace is always bad. But I think there are times when conflict is good—because if everybody always has the same opinion about everything, somebody’s not needed around here!

I love to gather a team around me where people have different opinions and feel free to disagree with each other about things. Why?...