Resiliency is a dandelion that gets mowed down or trampled into the lawn and then grows happily back, time and again reaching for the sun. We all have different levels of tolerance for being mowed down or trampled and different reasons to continuing to get up again. But what is it that makes us able […]...

Trust is important in any relationship, particularly if you are a leader.  Without trust standard operations become difficult and slow. Simple tasks must be checked and rechecked. And small mistakes are big steps backward. As important as it is to earn and maintain the trust of your team and colleagues, it may be more important to […]...

Many of the people I know who work in the public sector were drawn to their jobs by a desire to serve, to make a difference in their community or the country. After landing that first desk job though, I have also seen them lose their drive. If you’ve ever done it, you know, sitting in […]...

Just before my 24th birthday, I landed what I thought would be a great government job. My boss was a long time public servant. She had worked hard for the government for her entire career and was proud of her service. I quickly learned that she believed in traditions, in doing things by the book, and […]...

Feedback is not easy for most people. Learning to give it constructively and receive it gracefully are two skills that can make difficult situations much less so. Getting in the habit of asking for feedback is also important. You should be soliciting feedback from your direct reports, or letting them know that you are interested […]...